What can we learn from the mass customization of tangible goods e. Several small operations are more difficult to control than one larger one, especially when it come to service consistency. Mass customization is a process in which individual customers codesign products and services that meet their needs. Boutique hotels can follow this approach by maximizing choice. Each hotel has its own theme.
Hotel chains can leverage a common infrastructure, such as the same information systems and HR practices, while maximizing variety in the parts of the operation that contact the customer e. Following the Ritz-Carlton approach is a good way to sort this issue out.
This entails hiring good employees, giving them a lot of training, teaching them a service philosophy, and then empowering them to make decisions, rather than focusing on training employees on a set of narrow procedures. The following information pertains to Mason Company for Ending inventory consisted of 30 units. All purchases and sales were made with cash. Compute the gross margin for Mason Company using the following cost flow assumptions:.
Evaluate and defend why managing change within an organizaTon is essenTal to the producTvity of thebusiness. Please explain your answer. Do you have a work experience you could share with the class? Social Responsibility of Business Research a Fortune company. Response must be at least —1, words approximately 3—5 pages.
This case focuses on the issue of performance. The text also discusses the various elements that are involved in managing performance. These include defining performance, measuring it, providing feedback, rewarding poor performance, and correcting poor performance. Every measure by which an employee is evaluated and rewarded is based on this goal.
The company encourages creative tension among associates by making the performance information of every employee available to every other employee. The sales staff at Nordstrom is motivated to give extraordinary service, because extraordinary service produces extraordinary sales volumes and extraordinary profits. Like competitive athletes, these employees are highly focused, eye-on-the-prize individuals who pay full and careful attention to the individual customer.
Nordstrom regularly distributes videotaped interviews with top salespeople who share advice to fellow employees. Staff meetings become workshops in which associates compare, examine, and discuss sales techniques. Like competitive athletes, Nordstrom associates are a part of teams, but also pursue individual achievements. The company insists that all associates beam team players who work together while at the same time encouraging everyone to become a star performer.
Star performers among team players? Herein lies the creative paradox that energizes the Nordstrom culture. The company encourages creative tension among associates by making available information about the performance of all other associates. Any associate can know where they stand and how their performance compares with anyone else in the company. In this open environment, rewards follow performance.
There are cash prizes, trips, and awards given for outstanding sales-per-hour and sales-per-month performances. Associates earn rewards the old-fashioned way; they earn them. In this kind of atmosphere, Nordstrom must manage inter-group competition well so that associates do not destroy each other in the competitive process. From its earliest days, Nordstrom has aimed to create creative, rather than destructive, tension. The competitive environment is also disciplined by goal-setting.
Nordstrom is organized as an inverted pyramid, with sales associates at the top, the buyers in the middle and the managers at the bottom. What binds the three tiers together is goal-setting.
Each member of each tier strives to meet personal, departmental, store, and regional goals. This leads to a disciplined, well ordered, and competitive structure within which performance expectations are clear, feedback lucent, and results understandable. Alternate Work Arrangements Various alternative work arrangements exist for use in businesses and other types of organizations.
Various alternative work arrangements exist for use in businesses and other types of organizations; included among the options are compressed work weeks, flexible work schedules, telecommuting, and job sharing.
This case focuses on alternative work arrangements in general rather than on a particular one exclusively; however, telecommuting does receive additional attention. The case revolves around the potential advantages and disadvantages that are associated with alternative work arrangements, and the factors that are contributing to an increased use of various alternative work arrangements by employers.
With respect to the various advantages and disadvantage that are identified in the case, the positives seem to outweigh the negatives.
The case concludes by pointing out that many nations have experimented successfully with various flexible work programs and some countries have enacted legislation promoting alternative work arrangements. It then poses the question: Interview Conduct an interview and document it.
During this course we have learned about organizational culture and structure,. During this course we have learned about organizational culture and structure, we have spoken of feedback and job types. As project that pulls together all concepts from this course you will conduct an interview. Document the interview and draw a conclusion in a short four to five sentence summary of the experience.
The topic and interviewee are to be of your choice and should allow you to learn something that will help in pursuit of your career. Define organizational behavior, discuss its purpose, as well as what it includes within an organization. Why would each organization have a unique strategy or set of strategies?
Discuss The ratonal for your answer. Discuss some of The additonal informaton managers would needand why such informaton would be valuable. Read Evaluating a Training Program case study on pages —, and then answer the following questions:. Would it inFuence the approach you would take? Consider the ages of persons in the class menToned in the previous quesTon. Select the correct description of right-hand and left-hand behavior of the graph of the polynomial function.
First, solve this equaTon by dividing each side of the equaTon by x Having copyrights terms the length that they are now prevents the works from falling into public domain. What consequences are there to having a long copyright term? Be sure to include a reference list for any outside sources you use in completing your paper. Part B Short Answer: Discuss the pros and cons of allowing internet users to be remain anonymous 2—3 sentences each. Describeeach type and discuss how people use these services at work minimum words.
Do a cover letter and resume for yourself for a job you would like to have. Please do not include personal information such as current salary or social security number. Tailor the resume to fit the career position you are trying to secure. Both the cover letter and resume should be one page each and formatted as if they were going to a potential employer.
Submit your work in the form of a WORD Document, placing the cover letter and the resume in the same document with a page break inserted between them. Once you have completed Part 1, complete Part 2 targeting the same career position. Research has indicated that some questions are commonly asked during employment interviews. Fifteen of the most common questions are listed here. Read the question and write notes you might use in giving answers to the interviewer. Pay attention to the tips, which are intended to guide your answers.
This activity will help prepare you for formal and informal job interviews. Written Sentences When thinking about your future career, what role will revision of documents play? When thinking about your future career, what role will revision of documents play? In a one-page paper, explain a scenario where you will need to revise work.
Then in the last paragraph please explain why this is a necessary step in your profession. Why Critical Thinking Is Important. Last week, you were asked to consider which stage of critical thinking you felt that you were in. From the perspective of the employer, why is it so important to have employees who can critically think?
From your perspective, how has critical thinking helped you in the past, or how do you perceive it helping you as an employee in the future? Consider your dream job! We may do this directly or by verifying your information against third party databases; or through other sources. Essentially, verification procedure involves, inter alia, confirming that the order is authentic and that the cardholder is aware of charges by placing a phone call to them, and in certain cases by requesting some additional documents to be submitted for verification to our Risk Department.
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